InTech Solutions
  • 25-Nov-2018 to 10-Dec-2019 (EST)
  • Greensburg, PA, USA
  • $40K-$52K
  • Salary
  • Full Time

Health, Vision, and Dental Offerred


Are you a motivated, client-focused, and a great multi-tasker? Do you have a sense of urgency when serving customers to provide the very best, most excellent service? Are you comfortable working with computers and deepening your knowledge in IT?

For the Service Super Star who answered 'yes' to these questions, this is the opportunity for you. InTech Solutions, Inc. is a small, fast-growing I.T. firm in Greensburg, PA that is in need of an IT Service Coordinator who can help us attain maximum utilization of our internal and field technical resources through triage, communication with clients, establishing expectations, daily dispatch and follow up of service requests.

You will be the single point of contact to InTech's Clients for all types of service requests, coordinate service delivered from the Support Team, ensure maximum utilization, schedule resources, and communicate with clients to keep them informed of incident progress, as well as notifying them of any impending changes or outages. This is a key position that we will only fill with a super-charged person.

We are NOT looking for someone who is unmotivated, needs to be told what to do, can't connect the dots, and is not interested in learning new ways to do things.

Why Work for Us?

  • InTech is an idea meritocracy based in radical truth and transparency.
  • Supportive team environment where we are constantly learning.
  • We genuinely CARE about our clients and the results they get. If you enjoy working for a company that actually "gets it" and takes care of their customers AND their employees, you'll love working here.
  • Mediocrity is NOT an option no whiner or complainers here! Those who are true professionals at the top of their game will love working in an environment where high standards are expected.

Only detail-oriented, resourceful candidates who have a passion for 'making things right' will be considered. Those looking for an easy "9-5" customer service job and slower pace should not apply.

Please ONLY Apply If You Meet The Following Criteria:

  • You must have at least 1 year of customer service experience.
  • Strong computing skills; open and eager to learn new software.
  • Ability to work on multiple priorities or project simultaneously.
  • Excellent listening and verbal/written communications skills.
  • You must be   and detail oriented. We don't do 'sloppy IT.' You also need to know how to find answers and when to escalate.
  • Good problem-solving ability and ability to meet reasonable deadlines.
  • Willingness to develop professionally. As well as the ability to work with little supervision and communicate actively with our team.
  • You align with our Core Values of Be Efficient, Deliver Elegantly; Find the Root Cause, Solve the Problem; Continuous and Apply Learning; and Continuous Improvement- If its good, make it great; Be Awesome; Be a Coach.

The right candidate can expect a competitive compensation plan depending on skill level, with benefits offered. Future growth of knowledge, skills, duties and compensation is available.

Interested? Learn more about who we are here: https://youtu.be/Lkey0DQH4Ro 

 

 

 

InTech Solutions
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